Viewing Support Messages

  1. Open the side menu to access the [Admin] area.
  2. Tap on the [Messages] tab.
    • A badge counter on the [Messages] tab should display the number of unread chat messages.
  3. You should see a section for every unique user that has sent in a message to the Event Admins.
    • Unread messages will appear in bold.
  4. Tap on the message you'd like to view.
  5. Read and scroll through the message thread as necessary.
    • NOTE: All Event Admins can reply to support chat messages. Make sure to read through the entire message thread before sending a reply -- you may find that somebody else has already responded!

Responding to Support Messages

  1. When you're ready to reply, tap on the text field at the bottom of the screen.
  2. You should be able to type in your reply using the default keyboard on your device.
  3. When finished, tap on the [Send] button (paper airplane icon) on your right to send the reply!

Composing a New Support Message

  1. To send a new message to a specific player, open the side menu and tap on [Players].
  2. Search for players using the search bar at the top.
  3. Tap on the Message Icon to compose a message.
  4. Tap on Type Message at the bottom of the screen.
  5. After typing your message, tap on the [Send] button (paper airplane icon).
  6. Tapping on the [X] icon, you'll see that this has now been moved into the [Messages] area.